Job profile: We are looking for an experienced and creative Social Media Specialist to join our Marketing team. As a Social Media Specialist, you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and bring ROI through Ad campaigns. You will also have the responsibility of leading a team of digital marketers. This role would require an excellent collaborative ability to closely work with Graphic Designers, Video Editors, Sales Team Members, External Ecosystem partners and leadership team.

EXPERIENCE:

• Minimum 4 years of experience in Social Media 

EDUCATIONAL QUALIFICATION:

• Any degree

RESPONSIBILITIES:

• Develop, implement and manage our social media strategy
• Define most important social media KPIs and track them for ROI
• Measure the success of every social media Ad campaigns
• Manage and oversee social media contents
• Stay up to date with the latest social media best practices and technologies
• Work with designers and video editors to ensure content is informative and appealing
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social media data/metrics, insights and best practices, and then acting on the information

JOB SKILL REQUIREMENTS:

• Proven working experience in social media marketing / specialist role 
• Excellent articulation, creative writing and presentation skills
• Excellent hands-on knowledge of Instagram, Facebook and LinkedIn
• Experience with doing audience and buyer persona research
• Good understanding of social media KPIs
• Excellent multitasking skills
• Critical thinker and problem-solving skills
• Team player with excellent collaborative attitude

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Job profile: The role of the program / project manager is to take care of end-to-end delivery responsibility of Emertxe’s long term training programs. This would involve both execution and stakeholder management aspects.

EXPERIENCE:

• 4+ years of experience

EDUCATIONAL QUALIFICATION:

• Engineering preferred
• Any degree with good organizational skills is fine

RESPONSIBILITIES:

• Excellent project planning, tracking and follow-up skills
• Hands-on experience in project management tools and techniques 
• Very high energy combined with discipline to drive multiple batches
• Excellent communication skills
• Excellent motivational skills and ability to act as a coach

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Job profile: The role of the sales specialist is to play the role of lead by looking into day-to-day sales activities of the sales team. This would involve monitoring daily leads, individual sales team member activities and ensure overall sales quota is met on a month-on-month basis. Aggressive sales attitude is required.

EXPERIENCE:

• 3+ years of experience

EDUCATIONAL QUALIFICATION:

• Any degree

RESPONSIBILITIES:

• Take complete ownership of sales execution activities on a month-on-month basis 
• Supervise sales actions done by individual sales executives and constantly monitor and motivate them for higher performance 
• Driving continuous improvements in sales by regular retrospection
• Handle sales escalation calls on a need basis 
• Work with senior management in defining and meeting KPIs 
• Mentor and train new joiners in the team and making them productive

JOB SKILL REQUIREMENTS:

• Excellent customer interfacing and deal closure experience, preferably in education / online space 
• Exceptional oral and written communication skills. Should have convincing ability to convert potentials into revenue
• Proficiency in usage of tools (CRM, MS Office) is required  
• Previous experience in leading teams is required

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Job profile: The position of Front Office / Admin Executive is to take complete charge of the Front office and office administration of the institute, which includes interfacing with the customers and executing the end to end tasks under this role at Emertxe

EXPERIENCE:

• 1+ years of experience 

EDUCATIONAL QUALIFICATION:

• Any degree

RESPONSIBILITIES:

• Take complete ownership of the admin / front desk responsibility by executing corresponding business activities
• Potential customer interaction over phone / email to clearly communicate Emertxe’s educational offerings and providing clarifications as required 
• Regular and meticulous maintenance of databases and ability to work on business targets in terms of numbers, metrics and direct revenue conversion
• Take up company internal administration activities like fee collection, vendor & facility communication / management with meticulous follow-up of tasks 
• Facilitate senior management in terms of specific requests like customer meeting by taking care of complete logistics activities
• Answer External and Internal calls for requests for information and assist callers by determining nature of business involved
• Administration and bookkeeping – Inventory Management, Voucher entries, Vendor interfacing with prompt follow-ups

JOB SKILL REQUIREMENTS:

• Proven working experience in social media marketing / specialist role 
• Excellent articulation, creative writing and presentation skills
• Excellent hands-on knowledge of Instagram, Facebook and LinkedIn
• Experience with doing audience and buyer persona research
• Good understanding of social media KPIs
• Excellent multitasking skills
• Critical thinker and problem-solving skills
• Team player with excellent collaborative attitude

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Job profile: The role of the student success manager is to play the role of the coach by motivating students. This would involve regular interaction, information sharing, motivating  and coaching them for higher performance. This role would play a critical role by acting as a bridge between technical mentors and placement team. The overall goal is to improve placement conversions by motivating students.

EXPERIENCE:

• 4+ years of experience

EDUCATIONAL QUALIFICATION:

• Any degree

RESPONSIBILITIES:

• Regularly interact with students from various batches on as 1:1 or smaller groups. Share their performance data and constantly motivate them to work on gap areas.
• Motivate the performing students to do better, Understand and identify the root cause and improvement areas of students who requires to perform better, empathize with them and share individual performance plan
• Work internally with technical mentors and placement teams to address student concerns and ensure they are closed on time.
• Conduct periodic student satisfaction surveys and own execution of improvement actions.
• Handle student /parent escalations in a professional manner by bringing them to closure promptly. 
• Ensure placement conversions are improved across batches by improving student activity completion in terms of attendance, assignments and projects

JOB SKILL REQUIREMENTS:

• Excellent background in People Skills
• Excellent written and oral communication skills 
• Dynamic and go-getter mentality to get things done on time
• Ability to motivate students by building engagement and trust 
• Handle daily activities of student co-ordinators and ensure day-to-day student support activities are handled on time. 
• Previous experience in handling students in Academia / Counseling / Recruitment industry would be a plus 
• Proficiency in usage of various office applications (Word, Excel, PowerPoint)

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